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Customer Service

Thank you for choosing getMedOnline.com - At getMedOnline.com, we work hard to provide our customers with the best possible customer service. Please see the Frequently Asked Questions(FAQ) links  below. If you don't find an answer here, please either email us at info@getmedonline.com OR call TOLL Free at 888-822 3336. Your emails will replied as quickly as possible.

getMedOnline.com - ASTERIA Inc.
2 Narragansett Ave,
Medford NY 11763 USA

By Email:
General Inquiries: info@getMedOnline.com
eBay Sales: ebay@getMedOnline.com

By Phone:
Toll Free:888 822 3336
Phone:631-803 2694

By Fax:
Fax:631-803 2901


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NY State Tax ID#11-3601309
D-U-N-S#07-151-4267
CAGE Code:6VGC9

Ordering Online

Shipping

Returns

 


Ordering Online

Is your web site secure?

We assure our customers that shopping with your credit card from getMedOnline.com is guaranteed to be safe and secure.We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet. This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet. To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.

We are dedicated to providing you with a secure, worry-free shopping experience.

 

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Can I order over the phone?

Yes, you can! We totally understand it's sometimes more convenient to talk to a "real person " when placing an order. Call us anytime Monday thru Friday between 9am and 5pm Eastern Standart Time. Please make sure that you either have the brand, model# or the product code available for us to verify the exact merchandise on our webstore, before you call us . Our Toll Free Number is: 888-822 3336. Phone orders will only be processed if a credit card authorization form is completely filled and faxed to(631-803 2901) with a copy of the credit card(back and front) and a copy of the card holder's ID. We require the signatures to be matched on all 3 documents.
Print form

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Payment Options

We accept Paypal, Visa, Mastercard, American Express, Discover, company check(your order will be processed when your check clears) and bank wire transfer as forms of payment.

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Online Order Status (Tracking info and more)

When you place an order with us, you will receive a shipment notification email with your tracking number when either we generate your shipping label or receive your tracking information from our supplier.

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Order Confirmations

After placing an order from our website, our server sends you a confirmation email within few minutes. If you place an order with us and don't get a confirmation email, that either means that you didn't complete the order placement process, promptly(most of the time customers forget to click the "Submit Order" button) or your confirmation email went into your "junk" mail folder - it will probably be in there;If you are sure that you placed the order successfully and still didn't receive the order confirmation, then please give us a call at 888-822 3336. We will be more than happy to help you.

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Sales Tax

You will only be charged sales tax(8.625%) if you are a resident of New York State. We are required by law to charge sales tax on orders shipped to NY STATE addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.

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Shipping

For most of the products we have on our webstore, the customer will be charged for shipping. We offer free shipping on selected products which are stated on the item title as "FREE SHIPPING". *Please be advised that certain products may be subject to additional shipping charges...

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Where do we ship?

We ship worldwide. Please be informed that for the shipments to Alaska and Hawaii or US territories, higher shipping rate will be applied

According to our distributorship agreements with our manufacturers, we have limitations on shipping certain products outside of the US. Other than the products of these manufacturers, we can ship all products globally with USPS or DBSchenker

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Delivery times

We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, then we can do your shipment either the same day or the next business day. Our stocked products ship either with USPS, UPS or Fedex Ground unless specified by the customer

We have most of the items drop-shipped through the manufacturers or the distributors and sometimes this causes some delays on your shipment. We use the ground shipping method for UPS/Fedex(approximate delivery time 5-7 business days except holidays, depending on the destination). In case of a request of an expedited shipment, the customer shall contact us either by phone or email and make the payment of the fast shipment with a credit card. *We are not responsible for carrier performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with the carrier. UPS/Fedex only guarantees and accepts claims for fast shipments,(not ground). UPS/Fedex do not guarantee all air shipments during the Christmas holiday. Please see their websites for all details.

USPS:

Priority Mail- We only ship USPS priority mail, which, on average, takes 1-3 business days within the US. USPS orders are usually shipped the following shipping day, (M-F), after the order is placed. Priority Mail is not guaranteed by Us or the Postal Service. Tracking number is also available with USPS Priority Mail which we post through our website after an order is shipped.

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Method of delivery

The majority of items are shipped via FedEx Ground or UPS or US Postal Service but for larger items we might use specialized freight carriers or the carriers of the supplier. 

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Returns & Exchanges

Returns

We accept returns for a full refund minus the original shipping charges within 7 days of receipt. Buyer pays for return shipment. We charge %20 re-stocking fee + the original shipping charges for returns after 7 days. Return requests must be made within 30 days of receipt and item must be in completely in new and unused condition with all original packaging content. Customized or special order items are not returnable in any condition.

The Returns must be Sent to;
getMedOnline.com / Asteria Inc.
2 Narragansett Avenue
Medford Ny 11763

PS:getMedOnline.com reserves the right to change its Return Policy without notification.

How to "Make Offer"?

You can get better price, Instantly on selected products on our website. If you see a button with an arrow right next to the price, that means you can make offer to get better price for that product, instantly. Once your offer is accepted, the price will automatically change and let you complete the purchase. Please note! You can only make offer for the original sale price. If the product has option(s), these options will be calculated based on your accepted offer. You have 3 offers to make within the same month. If none of your offers has been accepted, you always have the option to either call us at 888-822 3336 or send us a "Quote Request Form" which you can see on every product page. We will get back to you as soon as your inquiry is received.